1) Can I add my Quarantined Marine fish directly to my display tank?
Answer: There is no straightforward answer to this question. Best practices would dictate an additional 14-day observation period prior to adding your new fish to your display. This additional observation period is useful to allow your fish to recover from shipping and/or transport as well as allow you to properly acclimate the fish to the conditions in your display tank. For instance, your display tank salinity may not match the salinity your fish came from and this period could be used to slowly raise or lower the salinity to match your display tank. Because the fish has already been treated by Quarantined Marine, this 14-day observation period should be just that, observation, without the need for any medications or treatment. This observation period will provide additional reassurance that your fish is healthy and disease free prior to going into your display tank. With all of that being said, we will not sell any fish that we would not personally be comfortable placing in one of our own display tanks.
2) What is your shipping policy?
Answer: We do offer priority overnight shipping for a flat fee of $60.00 per order. No other shipping methods are offered. Saturday delivery can be arranged for an additional fee. You must be present to receive and unpack your shipment within 2 hours of arrival in order for the guarantee to be effective. All shipping charges are non-refundable. All fish are double or triple bagged and placed in Styrofoam coolers. Hot or cold packs are utilized as determined by the forecasted weather conditions between the origin and destination locations.
3) Can I pick up my fish locally?
Answer: Yes! In fact, we prefer it. If you are in the Tampa Bay area and would like to arrange a free pick-up or delivery, with certain limitations, of your new fish, please let us know when you order. If you choose this option, we will refund any shipping charges incurred at checkout.
4) How often do you add fish to your website?
Answer: At this time, we are operating on a pre-order basis only. Thus, please contact us with the fish you are looking for and we will do our best to locate the fish and run it through QT.
5) Can you procure a fish for me?
Answer: Have a particular fish in mind? Let us know and we will do our best to find it and quarantine it for you.
6) I have a question/concern/complaint. What do I do?
Answer: Email us! We will do everything we can to answer your questions, respond to your concerns and resolve your complaints. We are a small business that values your business and support, so you can rest assured that we will go above and beyond to earn and keep your business no matter what it takes.